Application support
Applications support is a service that ensures the operational processes in a business run smoothly and enables users to conduct their business. It is available to both internal and external stakeholders of an organization. The internal users are the organizational employees, management, and ownership
Vision
We helped many organizations over the last 30 years in USA and most are government agencies such as cities and counties in public work divisions with the management of their assets apps such as CityWorks, Lucity, GIS, and more.
we also Help support any reporting platform such as Crystal Reports, Business object enterprise from SAP, and Power BI gateway servers on Premise from MS
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Application support defintion
How can we define Application Support? Consider how you engage with services in your day-to-day life, whether it be through an airline, a media provider, or a self-service checkout at a supermarket. This will give you an appreciation for the most important aspect of the Application Support role, which is ensuring that services are running seamlessly and enabling users to get on with their business.
Once an app (or service) is released and users start using it, the app needs to be taken care of. As part of the Application Support team, you will monitor the state of the machines running the app, check the network being used and “listen” for messages from the application. Most apps will be designed to send out messages confirming things are correct or reporting any errors and problems. If there is a problem, commonly known as an incident, the App Support Analyst will be expected to diagnose the issue and resolve it as soon as possible
